Refund and Cancellation

Effective Date: January 1, 2026
Last Updated: March 10, 2026

1. Overview

This Cancellation and Refund Policy applies to all services provided by Likhyani Healthcare Solutions OPC Private Limited and Likhyani Group Pte Limited (referred to in this Policy as “we”, “us”, or “our”) through this website and through executed Client Agreements.

All services we provide are professional, custom, and time-bound in nature. Work begins promptly upon execution of a Client Agreement and receipt of applicable fees. For this reason, our fee and refund position is as set out in this Policy.

This Policy is to be read alongside our Terms and Conditions and any executed Client Agreement. In the event of a conflict between this Policy and an executed Client Agreement, the Client Agreement prevails.

2. All Fees Are Non-Refundable

All fees paid to Likhyani Healthcare Solutions OPC Private Limited or Likhyani Group Pte Limited are non-refundable once paid, without exception, subject only to the limited circumstance described in Section 3.

This applies to:

Monthly retainer fees paid in advance
Upfront project fees and one-time service fees
Fees for content services, SEO, Google Ads management, Meta Ads management, website work, SaaS or app development, AI automation, branding, and any other service
Any fees that have been invoiced and settled, regardless of whether the Client subsequently chooses to cancel, reduce scope, or cease engagement

Upon payment, we allocate team capacity, commence planning, initiate research, and begin execution. This preparation has a direct cost that cannot be recovered once incurred.

3. The Only Exception: Work Not Yet Commenced

The sole circumstance in which a refund may be considered is where all three of the following conditions are met simultaneously:

A fee has been paid in full; and
We have not commenced any work whatsoever on the engagement at the time the cancellation request is received in writing; and
The cancellation request is received within forty-eight (48) hours of the payment being made

If any work has commenced, including but not limited to briefing calls, strategy sessions, account audits, keyword research, content planning, access setup, or any internal preparation, no refund applies regardless of how soon the cancellation request is made.

Any refund under this exception is at our sole discretion and is subject to deduction of any payment gateway processing fees charged to us on the original transaction.

4. Cancellation of Retainer Engagements

4.1 Standard Retainer (No Locked Term)

Either party may cancel a retainer engagement by providing thirty (30) days written notice to the other party. During the notice period, services continue and fees remain payable in full. The fee for the final month of service is not refundable even if services are completed before the end of that month.

4.2 Locked Term Retainer

Where a Client Agreement specifies an initial locked term or renewal locked term, the following applies.

The Client may request cancellation by giving at least thirty (30) days written notice. If the requested cancellation date falls within a locked term, the cancellation takes effect only when both of the following conditions are met:

The thirty (30) day notice period has elapsed; and
The Client has paid an early termination fee equal to three (3) months of the then-current monthly fee

As an alternative to paying the early termination fee, the Client may elect to continue the engagement and pay all fees until the natural end of the then-current locked term, at which point the agreement terminates without penalty.

No portion of fees already paid is refunded in either scenario.

4.3 Fees for the Remainder of an Unexpired Term

If a Client terminates or seeks to terminate a locked term engagement before the end of the then-current term without giving the required notice or paying the early termination fee, the full monthly fees for the remainder of the unexpired term become immediately due and payable as liquidated damages. This is a genuine pre-estimate of loss and not a penalty.

4.4 Mid-Month Cancellation

If a cancellation takes effect on any date other than the last day of a calendar month, the full month’s fee for that calendar month is payable. No pro-rata adjustment or refund is made for partial months.

5. Cancellation of Project-Based Engagements

Before commencement. If a project fee has been paid and the Client cancels before any work has commenced, the exception in Section 3 may apply. If the forty-eight (48) hour window has passed or any work has begun, the fee is non-refundable.

After commencement. Once work has commenced on a project engagement, the full project fee is non-refundable regardless of the stage of completion at which the Client cancels. We will, at our discretion, hand over all work completed up to the point of cancellation.

Scope changes. If the Client requests changes that reduce the original agreed scope after a project has commenced, no refund or credit is issued for the reduced scope. Scope reductions do not affect the agreed project fee.

6. Cancellation of One-Time Services

One-time services such as website content restructuring, website audits, strategy sessions, and similar fixed deliverables are non-refundable once the fee has been paid, as work commences immediately or within a short window following payment. The exception in Section 3 applies only if no work has commenced at all within forty-eight (48) hours of payment.

7. No Refunds for Advertising Spend

Advertising spend paid directly to Google, Meta, or any other platform is entirely outside our control and is subject to those platforms’ own billing and refund policies. We have no ability to issue refunds for advertising spend under any circumstances. Any billing disputes relating to advertising spend must be raised directly with the relevant platform.

8. No Refunds for Platform or Third-Party Failures

We are not liable and will not issue refunds where service delivery is affected or delayed by:

Changes to Google, Meta, LinkedIn, or any other platform’s algorithms, policies, or terms of service
Account suspensions, disapprovals, or bans imposed by third-party platforms, whether or not caused by the Client’s own content or conduct
Delays caused by the Client’s failure to provide access, approvals, materials, or instructions in a timely manner
Technical failures of the Client’s website, hosting, domain, or infrastructure
Force majeure events outside our reasonable control

9. Quality Disputes

If you believe that work delivered does not meet the agreed scope as defined in your Client Agreement, you must raise the concern in writing within fourteen (14) days of the delivery of the relevant work. We will review the concern and respond within seven (7) business days.

Where we determine that a specific deliverable did not meet the agreed scope, our sole obligation is to re-perform that specific deliverable within a reasonable timeframe. This is the exclusive remedy available. No refund is issued in place of re-performance.

Disputes not raised within the fourteen (14) day window will be treated as acceptance of the delivered work.

For engagements contracted through Likhyani Group Pte Limited, the Client must notify us of any claim within thirty (30) days of the relevant invoice month, as specified in the applicable Client Services Agreement.

10. How to Submit a Cancellation Request

All cancellation requests must be submitted in writing by email to [email protected].

Verbal cancellations and cancellations communicated through project management tools, WhatsApp, or to individual team members are not valid. A cancellation is only effective from the date a written email notice is received and acknowledged by us.

We will acknowledge receipt of a cancellation request within two (2) business days. The notice period begins from the date of that acknowledgement.

11. Effect of Cancellation on Deliverables and Account Access

Upon the effective date of cancellation or termination:

We will hand over all completed deliverables, reports, access credentials, and account assets within fifteen (15) days, subject to all outstanding payment obligations being settled in full
Management access to the Client’s advertising accounts, analytics tools, and other platforms will be revoked or transferred within fifteen (15) days of all payments being cleared
We are not obligated to hand over any deliverable or provide any account access while any amount remains outstanding
Deliverables for which payment has not been received in full remain our property until full payment is made

12. Governing Law

This Policy is governed by the laws of the Republic of India. Disputes arising from cancellations or refund requests are subject to the dispute resolution process set out in our Terms and Conditions, providing for negotiation followed by arbitration under the Arbitration and Conciliation Act, 1996, with seat at Jaipur, Rajasthan.

For engagements contracted through Likhyani Group Pte Limited, Singapore law applies and disputes are referred to SIAC arbitration.

13. Contact

For questions about this Policy:

Likhyani Healthcare Solutions OPC Private Limited
231/10, R.H.B., Pratap Nagar, Opposite Pratap Enclave, Sector 23, Jaipur, Rajasthan 302017, India

Likhyani Group Pte Limited (UEN: 202605292W)
160 Robinson Road, #14-04, Singapore Business Federation Centre, Singapore 068914

Email: [email protected]
Website: www.likhyani.com/contact